Many of the questions below relate
to mobile phone insurance, however are near identical for other
products. If you have any questions however please feel free to
contact us.
- What is my
mobile covered for?
- Which policy
should I choose?
- How long is
the contract for?
- How quickly
will I get my replacement phone?
- Can other
people use the phone?
- Are there
Excess charges when I claim?
- I have your
insurance but have just changed my phone. How do I tell you?
- How do I make
a claim?
- I have had
the insurance for 1 year - How do I get my FREE battery?
- I have had
the insurance for 2 years - How do I get my FREE upgrade?
- I have
ordered the insurance but I have not yet received my
paperwork - where is it?
- Which areas
of the UK can you cover?
- I have read
all the FAQs and still have a problem - what do I do?
What is my mobile covered for?
Depending on your policy, your mobile is covered for...
- Up to £1000
- Water Damage
- Theft
- Loss
- Fraudulent Call Cover
- International Cover
- Extended Warranty
- Accidental Damage
Which policy should I choose?
Your policy will depend on the value of your phone - see the
answer above
How long is the contract for?
There is NO length of contract! You can cancel at any time you
wish. Unlike most other providers, who make you agree to a 12
month contract, we have no such restrictions. You are free to
choose to stay with us purely because we are good value for
money.
How quickly will I get my replacement
phone?
We process the majority of claims within 48 hours so your phone
is back with you within the shortest possible time. Rarely, a
replacement part etc is not currently in stock, which adds time
to the turn-around. You are always welcome to call us to check
how your claim is progressing by calling 08707 607 687 selecting
the option for phone insurance.
Can other people use the phone?
Immediate family members are covered, so you can insure a phone
in your name and your children etc can use the protected phone
Are there Excess charges when I claim?
To avoid fraudulent claims there has to be an excess charge.
However, this is small compared to the cost of otherwise
replacing your phone at your own expense.
- If you are making a claim
due to theft, then the excess charge is just £25
- If you are making a claim
due to loss, then the excess charge is just £50
- If you are making a claim
due to international cover, then the excess charge is just
£75
I have your insurance but have just
changed my phone. How do I tell you?
You simply call the Claims Line on 08707 607 687
How do I make a claim?
You simply call the Claims Line on 08707 607 687
I have had the insurance for 1 year - How
do I get my FREE battery?
You simply call the Claims Line on 08707 607 687
I have had the insurance for 2 years - How
do I get my FREE upgrade?
You simply call the Claims Line on 08707 607 687
I have ordered the insurance but I have
not yet received my paperwork - where is it?
As stated on the site, paperwork takes 3-4 weeks to get to you
because it comes with the Direct Debit confirmation from the
banks. If it has been 3-4 weeks since you ordered, please call
08707 607 687.
Which areas of the UK can you cover?
We can insure you only if you are a UK customer. That includes
the Isle of Mann and the Channel Islands. If you do not live
inthe UK then we cannot protect your items.
I have read all the FAQs and still have a
problem - what do I do?
Please simply call 08707 607 687
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